FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

All orders are delivered using the royal mail postal delivery service. If you would like to arrange for your order to be delivered using another service please contact us using our contact form after making your order.

 

Do You Ship Internationally?

We do ship internationally, however international deliveries will cost more depending on the country being delivered to. All international deliveries are tracked.

 

How Long Will It Take To Get My Package?

Usually orders are delivered between 4-7 days after ordering. Orders placed around bank holidays may take longer to arrive.

 

PAYMENT INFORMATION

What Payment Methods do you use?

All payments are done through PayPal. Through PayPal you can either use your bank account to make payments or your credit card.

 

Is Buying On-Line Safe?

PayPal is the number one payment system online and is extremely secure. No payment information such as bank account details or credit card information is ever shared with us here at BleachBlack.

 

ORDERS AND RETURNS

How do I place an Order?

Placing an order couldn’t be easier. Simply add the products that you would like to buy to your cart and then go to the check out page and fill out your details.

 

How Can I Cancel Or Change My Order?

If you want to cancel your order please use the contact form on our contact page and include your PayPal email address used to pay and details about the order you wish to cancel.

 

Do I need an account to place an order?

The guest checkout option means that you do not need an account to place an order. Having an account is a good idea though because you will be sent through email exciting offers and discounts!

 

How Do I Track My Order?

You can track your order by going to our order tracking page. Simply fill out the details to find out where your order is at.

 

How Can I Return a Product?

If you are unhappy with your order in anyway you can send it back to us within 30 days of receiving the item. To return an item simply contact us using the form found on our contact page providing your name, address and the PayPal email that you used to purchase then simply send the item back to us using the return address to get a full refund.

 

Any unanswered questions? Contact Us